How does payment work?
All work must be paid for before the item(s) are returned. Once the work is complete we will email photos of the completed job for your approval. We accept cash, money orders, checks, Paypal and credit cards. Personal checks are only accepted with a three to five day wait for the check to clear. Paypal or credit card payments are processed through an electronic payment invoice sent by email and your final bill include a 3% processing fee.
Any of the information we collect from you may be used to process transactions only. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
What are your turn-around times?
Current turn around times are between 2 to 4 weeks. Some jobs may be longer depending on the type of work requested. Turnaround times are approximate and not guaranteed. Please communicate any time restraints in advance, e.g. an upcoming event or trip, that will require an exact completion date. Additions to the work order such as unexpected mechanical repairs or more extensive clean up may extend the turnaround time. Our main objective is quality, not speed. All jobs are done on a first come first serve basis.
Guarantee / Warranty
We guarantee our workmanship will be free of any defects for as long as the customer owns the firearm. However, we are not perfect. Should you have any problems we will be happy to correct them at no charge. This does not include obvious abuse or honest wear. If you choose to have anyone else work on the item after you receive it back from us, we will not be held responsible for any damages or problems that may occur.
HOURS OF OPERATION
We are open Monday – Friday from 9:00 AM – 4:00 PM. We request that all customers please call ahead of time before stopping by in person so we can discuss your project before you arrive.
Drop Off Location & Shipping
Drop off firearms in person or ship them to:
Hoosier Gun Coat
616 Guthrie Rd.
Bedford IN 47421
It is legal for any gun owner to ship his/her gun by common carrier to a licensed FFL holder for the purpose of repair or alteration. Rifles and shotguns can be sent either by USPS Priority or UPS Ground. Handguns can not be shipped by the USPS unless it is from FFL to FFL. Handguns must be shipped either UPS Next Day or 2nd Day. The gun should be packed securely so there will be no damage to the sights, etc. The original manufacturers’ box provides good protection. INSURE FOR REPLACEMENT VALUE. Be sure to enclose a copy of our work order form. Drop-offs can be made by appointment only.
Contact us if you have any questions or concerns about shipping your firearm.
Upon completion, the gun will be sent directly back to you. All firearms (serialized items) will be insured for replacement value with a signature required upon delivery. All return orders are FOB Bedford, IN. Should the item get lost or damaged during shipment, it is the OWNERS responsibility to follow up with any insurance claims. HGC will provide any necessary documentation to aid in the claim.