Policies & FAQ

How Does Payment Work?

 All work must be paid for before the item(s) are returned. Once the work is complete we will email photos of the completed job for your approval. We accept cash, Paypal, and money orders. No personal checks please. If  paying with paypal, we will send you an invoice and you can pay with a credit card.

What Is Your Privacy Policy?

 Any of the information we collect from you may be used to process transactions only. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested 

What Are Your Turn-Around Times?

 Current turn around times are between 1 to 2 weeks. Some jobs may be longer depending on the type of work requested. Turnaround times are approximate and not guaranteed. We will do our best to complete your job in a timely manner but sometimes circumstances beyond our control may extend a jobs turnaround time. Additions to this work order may extend turnaround time. Our main objective is quality, not speed.  All jobs are done on a first come first serve basis. 

Guarantee/Warranty

  We guarantee our workmanship will be free of any defects. Should you have any problems We will be happy to correct them at no charge. This does not include obvious abuse or honest wear. If you choose to have anyone else work on the item after you receive it back from us, we will not be held responsible for any damages or problems that may occur. 

Shipping

Ship all items to:
Patriot Industrial Finishes
616 Guthrie Rd.

Bedford, IN 47421


For Shipping Firearms:

It is legal for any gun owner to ship his/her gun by common carrier to a licensed FFL holder for the purpose of repair or alteration. Rifles and shotguns can be sent either by USPS Priority or UPS Ground Handguns can not be shipped by the USPS unless it is from FFL to FFL. Handguns must be shipped either UPS next Day or 2nd Day. The gun should be packed securely so there will be no damage to the sights, ect. The original manufacturers’ box provides good protection. INSURE FOR REPLACEMENT VALUE. Be sure to enclose a copy of our work order form. Drop-offs can be made by appointment only.

Return Shipping

For all non-firearm related items, we use UPS Ground for normal items and UPS Freight for larger items. Return shipping is based on the customers ship to address and will be calculated at the time of quote. 


For Firearms:

 Upon completion, the firearm will be sent directly back to you. All firearms (serialized items) will be insured for replacement value with an signature required upon delivery. All return orders are FOB Bedford, In. Should the item get lost or damaged during shipment, it is the OWNERS responsibility to follow up with any insurance claims. Patriot Industrial Finishes will provide any necessary documentation to aid in the claim. 


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Hoosier Gun Coat. Professional firearms refinishing.